Refund Policy

1. General Policy

Due to the digital nature of our products, all sales are generally considered final once the gift card code has been delivered to your email. Digital gift cards cannot be returned or exchanged once they have been sent, as we cannot verify whether the code has been viewed, copied, or used.

We understand that special circumstances may arise, and we evaluate refund requests on a case-by-case basis. This policy outlines the conditions under which refunds may be considered.

2. Eligibility for Refunds

Refunds may be considered in the following circumstances:

Non-Delivery

If you have not received your gift card code within 24 hours of payment confirmation and after checking your spam or junk email folder, you may be eligible for a refund or redelivery of your order.

Incorrect Product

If you received a gift card that is significantly different from what you ordered (such as wrong denomination or wrong type of gift card), you may be eligible for a refund or replacement.

Invalid or Non-Working Code

If the gift card code you received is invalid or does not work, and this is not due to it being already redeemed, you may be eligible for a refund or replacement. We may require proof from the gift card issuer that the code is invalid.

Duplicate Charges

If you were charged multiple times for the same order due to a processing error, you will be refunded for the duplicate charges.

Order Cancellation Before Delivery

If you contact us to cancel your order before the gift card code has been delivered, we may be able to cancel the order and issue a refund.

3. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• You changed your mind after receiving the gift card code
• You purchased the wrong type or denomination of gift card
• The gift card was delivered to the email address you provided, even if it was incorrect
• The gift card code was lost or deleted after delivery
• The gift card has been partially or fully redeemed
• You are dissatisfied with the terms and conditions of the gift card issuer
• The gift card has expired due to issuer policies
• You are unable to use the gift card due to geographic restrictions or other limitations imposed by the issuer
• Technical issues on the issuer's website or platform preventing redemption (you should contact the issuer directly)

4. How to Request a Refund

If you believe you are eligible for a refund based on the circumstances outlined above, please follow these steps:

1. Contact us as soon as possible at [email protected] or call (724) 283-9014
2. Provide your order number or the email address used for the purchase
3. Clearly explain the reason for your refund request
4. Provide any relevant documentation or evidence to support your claim

Refund requests should be submitted within 7 days of your purchase for the best chance of approval.

5. Refund Processing

Once we receive your refund request, we will:

1. Review your request and any supporting documentation
2. Investigate the circumstances of your order
3. Respond to your request within 3-5 business days
4. If approved, process your refund within 7-10 business days

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Partial Refunds

In some cases, we may offer a partial refund if:

• Only part of your order was affected by an issue
• The issue with your order was minor but still warrants compensation
• A resolution other than a full refund is more appropriate for the situation

7. Alternatives to Refunds

Depending on the circumstances, we may offer alternatives to a refund, including:

• Redelivery of the gift card code
• Replacement with a different gift card of equal value
• Store credit for future purchases
• Direct assistance with resolving issues with the gift card issuer

We will work with you to find the most appropriate solution for your situation.

8. Fraudulent Activity

We take fraud prevention seriously. If we suspect fraudulent activity related to your order or refund request, we reserve the right to:

• Deny the refund request
• Request additional verification or documentation
• Report the activity to appropriate authorities
• Refuse future service

9. Gift Card Issuer Policies

Please note that gift cards purchased through our service are subject to the terms and conditions of the issuing company. We cannot provide refunds for issues related to:

• The issuer's terms of service
• Expiration policies set by the issuer
• Geographic or usage restrictions imposed by the issuer
• Changes to the issuer's policies or operations

For issues related to the gift card issuer's policies or technical problems with their platform, please contact the issuer directly.

10. Customer Responsibilities

To help ensure a smooth transaction and reduce the need for refunds, please:

• Carefully review your order before completing the purchase
• Provide accurate email address and contact information
• Check your email (including spam folder) promptly after purchase
• Keep your gift card code secure and confidential
• Review the terms and conditions of the gift card issuer before use
• Contact us immediately if you experience any issues

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.

12. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST to assist you with any concerns.